Selling on Route62.fans?
Vendor support — orders, invoicing, and shop management — is handled separately.
Where's my order?
Every order is fulfilled directly by the vendor's own shop. Check your order confirmation email for tracking or pickup details, or contact the vendor directly via their shop page.
Local pickup
If a product offers local pickup, choose your preferred pickup point at checkout. Available locations are shown on the product page.
Returns & refunds
Returns are handled by the vendor you purchased from, according to their stated policy on the product or shop page.
Can't reach the vendor?
If you can't get a response from a vendor within a reasonable time, contact us — Route62 acts as watchdog and will step in directly with the vendor.
Frequently Asked Questions
- Are all vendors verified?
- Yes. All Route62 vendors are verified creators along Route62 and the Western Cape. Look for the verified tick next to their name.
- How do I pick up a local order?
- If a product offers local pickup, select your preferred pickup point during checkout. Pick up from your chosen location on the date agreed with the vendor.
- Who do I pay?
- You pay the vendor directly, through their own payment gateway. Route62 is never in the transaction.
- I want to sell on Route62 — where do I apply?
- Visit our Suppliers page to see the requirements and apply.
Still need help?
Send us a message and we'll get back to you within one business day.
