Returns Policy
Plain-English Summary — Read This First
This section is plain language. The full policy governs in Sections 1–6.
There's no escrow or holding period. Payment goes straight to the Vendor at checkout — Route62.fans never holds your funds.
Returns are between you and the Vendor, governed by the Consumer Protection Act and that Vendor's own Returns Policy on their store.
To return something, use the Product Return Request form or contact the Vendor directly — their details are on their store and your order confirmation.
Can't reach a resolution with the Vendor? Route62.fans will facilitate — use the Support form.
1. No Escrow — Payment Goes Straight to the Vendor
1.1 Route62.fans is not a payment processor, escrow agent, or party to any transaction between you and a Vendor (Section 2.3 of our Terms & Conditions). Payment goes directly from you to the Vendor at the time of purchase, via the Vendor's own payment gateway.
1.2 There is no holding period, inspection window, or fund release process operated by Route62.fans. Returns and refunds are a direct matter between you and the Vendor.
2. Your Right to Return Defective Goods
Under the Consumer Protection Act 68 of 2008, you have the right to return goods that are defective, damaged, materially different from their description, or not fit for purpose. The Vendor you bought from is responsible for honouring this right — see Section 5 of that Vendor's own Terms & Conditions and their Returns Policy.
3. Non-Returnable Items
Some product types are commonly excluded from change-of-mind returns — for example perishable goods, made-to-order or custom items, and sale items — though your CPA right to return defective goods always applies regardless. Exact exclusions are set by the individual Vendor and shown on the relevant product listing or that Vendor's Returns Policy.
4. How to Request a Return
- Contact the Vendor directly first, using the details on their store or your order confirmation — this is usually the fastest route to a resolution.
- Alternatively, or if you're not sure how to reach the Vendor, use the Product Return Request form and we'll route it to the Vendor on your behalf.
- Include your order number and the reason for the return in either case.
5. If You and the Vendor Disagree
Route62.fans is not a party to the sale and does not decide the outcome of a return dispute. If you can't reach a resolution directly with the Vendor, Route62.fans may, at its discretion, act as a network watchdog and contact the Vendor's decision-maker — see Section 5.4 of our Terms & Conditions. Use the Support form to raise this.
6. Refund Timing
Once a Vendor approves a refund, how quickly it's processed depends on that Vendor's own payment gateway and process — check their Returns Policy for their typical turnaround. Route62.fans does not process refunds directly, since it never held the funds.
Common Questions
These answers are derived from the sections above and are provided for ease of reference. The full policy governs in all cases.
Is there an escrow or holding period before a Vendor gets paid?
No. Route62.fans does not hold or process funds. Payment goes directly to the Vendor at checkout.
How do I return a product?
Use the Product Return Request form, or contact the Vendor directly using the details on their store or your order confirmation.
Who decides if I get a refund?
The Vendor, subject to the Consumer Protection Act and their own Returns Policy. Route62.fans is not a party to the sale but will facilitate if you can't reach a resolution directly.
FAQ (Pty) Ltd, trading as Route62.fans · route62.fans
Returns Policy Version 1.1 — Effective 9 August 2026.
